Summary:
Gain the value of having a trusted and skilled telematics installation subject-matter-expert on your team with the ability to scale to accommodate your changing telematics installation needs. Save time, money, and mitigate risk.
Fleet Administrators or Fleet Owners can work directly with Titan Voltage to have us handle all aspects of your vehicle telematics and accessories installation efforts. Working with us frees up your schedule, lowers costs, and mitigates risk.
Improved Communication
Schedule directly with us for installations, switches, troubleshooting. This results in a more efficient scheduling process and faster ticket resolution.
High Skill and Experience
We have installed units from all main telematics vendors and have years of installation and deployment experience. Your ramp-up time will be minimized and you will spend less time involuntarily becoming a telematics installation subject matter expert for your chosen telematics vendor. Leave that to us. We don’t need a ramp-up time because we are already SMEs in your organization’s installation department.
Vendor Independence
We are entirely independent from your current or future telematics vendors. If you change telematics providers down the road, we will be right beside you, ready to switch over your hardware. Involve us early in the process and we can ensure a smoother transition for you, including installing the various systems provided by your vendor short list as you compare their offerings.
Cost Savings
Pay us directly for our 12v services. We slash your costs by cutting out the unnecessary middlemen and process inefficiencies without compromising quality and professionalism. We have flexible payment options including, ACH, pcard, credit card, and more. Rack up those fly miles on your credit card.
Tickets closed
We work with your account reps and vendor support teams on your behalf. Vendor sent the wrong cable or a unit stopped functioning properly? Need a threaded 9pin green DLC but were sent an RP1226 cable? We will work with the vendor on your behalf through the troubleshooting and RMA process. We speak the industry jargon.
Scalability
Besides ongoing installation needs, changing telematics vendors every few years results in periods where installation efforts demand more on your time. We allocate the resources to ensure your cyclical needs are met. By working with us, our team takes the deployment project off your plate.
Become a Self-Install Fleet
If your telematics provider has a managed installation option, then as you complete your installations outside of their department directly with Titan Voltage you will effectively become a “self-install” fleet. If you decide to install your devices outside of Titan Voltage and take them entirely in-house, we would be happy to train your personnel to enable that transition and set you up for success.
As far as doing installation work outside of your telematics provider’s installation department, most providers encourage it. As of the time of this post, providers like Samsara, Motive, and most Geotab resellers, provide a knowledge-base of installation manuals and instructions and do not have an in-house installation department, opting by default for Fleet Owners to manage their own hardware installation. Most companies like Verizon Connect and Fleet Complete have in-house installation departments but give customers the option and flexibility to self-install their products (and encourage it).
Further reading:
Verizon Connect – Benefits of installing the hardware yourself
Fleet Complete – The Power of Self-Installation
The only reason a telematics provider would avoid recommending self-installation is if the Fleet Owner does not have the technical expertise nor staff to complete the installation. By working with Titan Voltage, you enable yourself to succeed in a “self-installation” model outside of your vendor’s installation department.
How does it work? The process varies according to your telematics platform. We have worked with nearly all of the common platforms. We have many different seamless options to play within your telematics ecosystem and dashboards and integrate into your organization’s culture. Reach out to us and receive immediate help. We are ready to go.
Case 1: Selling a vehicle and needing the telematics system removed or swapped over to a new vehicle.
Before us – Put in a request to your telematics provider’s installation department (if they have one). Your telematics vendor representative will create a case number and an internal work order and reach out to their installation partner’s scheduling department. The telematics vendor’s installation partner’s scheduling team will reach out to their technician to schedule. With any luck, the process will be short and painless. Hopefully they took your old and new VINs and double-checked equipment compatibility and did not lose the details in the hand-off between your account manager, scheduling team, installation vendor, their scheduling team, and the technician.
With us – Let us know via phone, email, or text that you are selling a vehicle and need the equipment removed or swapped into a new vehicle. Give us the VIN or year make and model of both vehicles. We dispatch a technician to complete the service and we rename the asset and update the vehicle information within your dashboard, ensuring all hardware and equipment is functional prior to departing your premises.
Case 2: You have an NRU (non-reporting unit) in your fleet. (or several NRUs)
Before us – call your vendor support or reach out to your account rep. They will look at the data from their side and ask you to turn on the vehicle for testing. As you are likely at your computer or not with the vehicle, your options are to attempt contact with the driver OR wait until you are with the vehicle. The telematics provider may also ask you to verify the device is installed correctly or even look at the indicator lights on the unit (black box). Since the unit is concealed in the dashboard, you’ll tell them that you are unable to see the unit and do not even know how to identify it. While there are many different ways this could go, it will likely result in a new unit being shipped and the old one being shipped back. The installation scheduling will follow a similar flow to case #1.
With us – let us know you have a non-working unit. We will track down the vehicle and follow thorough troubleshooting steps to ascertain if the unit is defective or just needed a reboot/reset. Often a unit simply needs to have a hard-reset and replacement can be avoided. We will work with your vendor on your behalf. If a new unit is needed, once it arrives, we will install it. We are happy to work directly with the driver to access their vehicle. You only needed to contact us in the beginning and we took care of everything else. It’s what we do.
In short, working with us means you save time, money, and mitigate risk ON DAY ONE. Reach out to us today. We are excited to work with you.
208-325-0020